Accessibility Standard for Customer Service Plan
Providing Services to People with Disabilities
RFPSOLUTIONS (RFPS) is committed to excellence in serving all clients including people with disabilities.
We communicate with people with disabilities in ways that take into account their disability.
We ensure that our staff is trained and familiar with any assistive devices we have on site or that we may acquire for use by clients with disabilities while accessing our services.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are accessible to the public and our clients.
A person with a disability who is accompanied by a support person is allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for clients with disabilities (e.g. elevator malfunction), RFPS will notify affected clients promptly by email or phone. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
RFPS provides training to employees, and others who deal with our clients on our behalf. Training is also provided to people involved in the development of policies, plans, practices and procedures related to the provision of our services.
This training is provided to new staff during their initial orientation.
Staff are also trained when any changes are made to the plan.
All feedback, including complaints, will be handled promptly and clients can expect to hear back within 5 business days.
Notice of Availability
Modifications to This or Other Policies