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2007 - CRTC - Do Not Call List (DNCL) With RFPSOLUTIONS INC.’s help, the Canadian Radio-television and Telecommunications Commission (CRTC) developed an RFP in 2007 to select a contractor to operate Canada’s new National Do-Not-Call List (DNCL). The DNCL gives Canadian consumers a choice about whether to receive tele-marketing calls. At the end of the RFP process, CRTC successfully awarded a five-year contract to operate Canada’s new National Do-Not-Call List. In Bill C-37, a Federal Government Act to amend the Telecommunications Act, which came into force 30 June 2006 (the amendment to the Act), Parliament amended the Act to grant the CRTC the powers required to establish a National Do Not Call List (National DNCL). The Act empowers the CRTC with the authority to administer databases or operational systems for a National DNCL or to delegate to any person its power in relation to a National DNCL. The Act also allows the CRTC's delegate to charge rates for exercising delegated powers and allows the CRTC to regulate the rates charged by the delegate and to regulate the manner in which the delegate exercises any of the delegated powers. Following the amendments to the above mentioned Act, RFPSOLUTIONS INC. was retained under contract by CRTC to assist in the development of Request for Proposal (RFP) components for the Commission’s requirement for a competitive procurement process, the purpose of which was to establish a National DNCL. The winning bidder would provide System Development, Implementation, Maintenance, Operation, and support Services for the National DNCL. The awarded DNCL contract was a no dollar value contract. The National DNCL was to be self-funded through subscription fees charged to telemarketers and clients of telemarketers. The essence of the contract involved the provision by the CRTC to the Contractor (the third-party operator of the National DNCL) of a franchise to raise revenues from telemarketers to provide the services of the National DNCL for the CRTC, for the benefit of the Canadian public. RFPS 313
2009 - INAC - CLCA Contracting Implementation Manual Comprehensive Land Claims Agreements (CLCAs) are modern-day treaties which exchange undefined Aboriginal rights for defined rights with constitutional protection. In 2009, Indian and Northern Affairs Canada (INAC) initiated the development of a manual to provide information and clear guidance to public servants working within the Government of Canada procurement process on the implementation of CLCA Contracting Obligations. The manual was required to provide readers with clear direction on decision-making processes and considerations relating to CLCAs in the procurement process. Through this manual the implementation of a consistent and compliant approach to procurement and contracting within CLCA areas was to be encouraged. INAC contracted SETASIDE SOLUTIONS Aboriginal Joint-Venture to develop a CLCA Contracting Implementation Manual that would be a desk guide tool for contracting officers, project managers and project authorities who are involved in the establishment, management and supervision of contracts and service agreements where the deliverables are within a CLCA area. This manual contained contextual information and explanatory material to help users implement the Contracting Obligations of the CLCAs in the course of their work within CLCA areas. A process map, detailed guidance and example clauses were also provided. SSJV 514
2003 - RCMP - Pension Outsourcing Renewal Project In 2003 the Royal Canadian Mounted Police (RCMP) outsourced the delivery of its pension and benefits (including health) administration services to industry experts. The services contract for this arrangement was set to expire March 31, 2010. In order to ensure the RCMP would be able to meet its obligations to plan members, pensioners and survivors, as well as comply with government contracting principles, the delivery of benefit administration services needed to be re-tendered to industry through the Request for Proposal (RFP) process, including bidder evaluation, contract award and implementation phases. RCMP engaged the services of RFPSOLUTIONS INC. - experts in Procurement Consulting services, to develop a complex Request for Proposals (RFP) document for a service provider to establish the Project Management Office for the establishment of the new arrangement for the pension and health benefits administration service provider. RFPSOLUTIONS successfully defined and developed their RFP for complex PM and IT requirements, resolved policy issues, and gained approval for the Procurement Strategy and associated documentation. RFPS 293
2008 - INAC Aboriginal Business Development Professional Advisory Services RFSO In 2008 Indian and Northern Affairs Canada (INAC) required access to a range of professional services capable of providing independent, sector specific third party assessments and other related analytical services for proponents’ business plans, via a multi-year Contract Mechanism. Setaside Solutions Aboriginal Joint-Venture provided contracting and requirements definition expertise to INAC resulting in the procurement strategy for the $2M Aboriginal Business Development Professional Advisory Services RFSO that provided for an open, fair and competitive procurement process, resulting in clear enforceable contract mechanisms, and achieving Best Value. SETASIDE SOLUTIONS Aboriginal Joint-Venture was retained under contract by INAC to assist in the development of Request for Proposal (RFP) components, as well as the procurement definition for the above requirement. SSJV 450
2007 - INAC - CISD’s IT Network Maintenance and Help Desk Services Indian and Northern Affairs Canada (INAC)’s Corporate Information Systems Directorate (CISD) has a broad responsibility for the development and support of the information systems, networks and communications technologies used within the Department to access, communicate, record, share and manage the Department’s extensive information holdings related to its mandate. In 2007 INAC required NHSM and Help Desk services focused on maintaining the operational stability of the network infrastructure components on a twenty-four (24) hour a day, seven (7) days a week, three-hundred-sixty-five (365) days a year basis. In order to fulfill the CISD’s objectives for Network Maintenance and Help Desk Services, RFPSOLUTIONS INC. was retained under contract by INAC to assist in the development of Request for Proposal (RFP) components for the Department. RFP Solutions provided as-required advice, analysis and writing services to INAC, in support of the successful RFP process related to Network Maintenance and Help Desk Services, that provided for an open, fair and competitive procurement process, resulting in clear enforceable contracts, and achieving Best Value. Based on the comments and inputs received by INAC, RFPSOLUTIONS revised and assisted the Department in implementing the developed Network Maintenance and Help Desk Services Procurement Strategy, as well the firm developed the finalized Letter of Interest, associated RFP components, submitted the RFP to INAC in their final form and provided Bid Evaluation support services. RFPS 254
2007 - IRSRC - Procurement Support Services Indian Residential Schools Resolution Canada (IRSRC) is a federal department that was created to achieve a fair and equitable resolution of long-standing claims of abuse at Indian residential schools (IRS). The Canadian federal government became involved in the Indian residential school system from 1874 to 1996. Schools were located in every province and territory except Newfoundland, New Brunswick and Prince Edward Island. In 2007, IRSRC required the services of a qualified, neutral and un-conflicted procurement resource capable of supporting the Project Authority and the IRSRC Contracting and Procurement Branch by supplementing in-house capacity and providing as-and-when required Procurement-Related Support Services. In order to ensure that IRSRC had the timely and specialized expertise required to support the development of Request for Proposal documents for a variety of required Services pertaining to Indian Residential Schools Resolution Canada programs SETASIDE SOLUTIONS was retained under contract by IRSC to assist on an as and when required basis. SSJV 352
2007 - VAC – FHCCPS and Claims Processing Call Centre In 1989, on behalf of Veterans Affairs Canada (VAC), Public Works and Government Services Canada (PWGSC) entered into a contract to develop a health care claims processing service to manage its treatment benefits programs. In a climate of fiscal restraint, the challenge was (and remains) to maintain or enhance the level of benefits and services to VAC's clients through a focus on VAC's core competencies of client services while devoting less VAC resources to claims processing. In 2007 VAC required a Contract Mechanism that would provide Services to support the administration of the Federal Health Claims Processing Service (FHCCPS) including a VIP Claims Processing Call Centre, on behalf of VAC and its partner departments (RCMP, and CF). The FHCCPS requirement called for the development of an RFP resulting in the procurement of VIP Claims Processing and Call Centre Services that would allow for the processing of claims and issuance of payments to providers (registered and non-registered), clients and authorized third parties, as prescribed under Program of Choice 15. The processing centre was required be able to receive claims through various methods including facsimile, Internet, hard-copy, as well as toll-free call centre phone communication. RFPSOLUTIONS INC. was awarded a competitive contract by VAC off the ISS SA (RFP 7801-07-0010-VAC) to assist in the development of Request for Proposal (RFP) components for the above requirement. RFPSOLUTIONS provided contracting and requirements definition expertise to VAC resulting in the procurement strategy for the successful $28M FHCCPS Administration Support Services of the Federal Health Claims Processing and Call Centre Services RFP. RFPS 348
2007 - INAC - Care and Maintenance Services for Faro Mines EOI & RFP The Faro Mine Complex is located in central Yukon, near the town of Faro. It is located within the traditional territory of the Kaska. Water run-off from the site flows through the traditional territory of the Selkirk First Nation and also through the Town of Faro. As provided for in the Devolution Transfer Agreement (DTA), the Government of Canada, through the Indian and Northern Affairs Canada (INAC)’s Northern Affairs Program (NAP), and Yukon Government (YG) each have some degree of responsibility for the Care and Maintenance of the Faro Mine Complex, given the historical environmental liabilities at the site. This is focused on management of the existing environmental liabilities. SETASIDE SOLUTIONS Aboriginal Joint-Venture provided contracting and requirements definition expertise to INAC resulting in the procurement strategy and assisted in the development of the Expression of Interest (EOI) and Request for Proposal (RFP) components. SSJV 351
2006 - LOP - Procurement Policy Guide - Technical Writing RFPSOLUTIONS INC. was contracted by the Library of Parliament ("Library") in 2006 to assist with the update of the organization's Purchasing and Contracting Policy and accompanying guide. The Policy covers the guiding principles, policy requirements, roles and responsibilities and monitoring requirements. The Guide, which was prepared to assist managers and operational personnel in understanding the procurement system of the Library, includes interpretations of the policies, guidelines for their application, contracting processes and methodologies for calling and evaluating bids. Substantial changes were made to the Policy and Guide based on recommendations made by RFP Solutions. Subsequent to the approval of the Policy and Guide by the Library Executive Committee, RFPSOLUTIONS developed a training program for Library managers and other contracting authorities. Five training sessions were delivered to library managers and administrative personnel in February and March 2007. Additional training sessions were held in January 2008 for new Library managers and contracting officers RFPS 249
2006 - INAC IB Analysis of Federal Contracting Requirements within Comprehensive Land Claims Agreements Indian and Northern Affairs Canada (INAC) Implementation Branch (IB) negotiates Implementation Plans and Fiscal Transfer Agreements which accompany Self-Government and Comprehensive Land Claims Agreements (CLCAs). The Branch is responsible for monitoring and coordinating federal responsibilities under Comprehensive Claims and Self-Government Agreements on behalf of the Government of Canada, and also provides policy support and expertise to regions in implementing specific claims agreements. To better support these planned initiatives, IB required the services of a knowledgeable procurement specialist with expertise in the intersection between the Economic Measures Provisions of the CLCAs and the legislative and policy obligations of the federal contracting process. SETASIDE SOLUTIONS Aboriginal Joint-Venture was contracted by INAC to design and undertake a study and analysis of the implementation of CLCA Contracting obligations within federal procurement. The resulting study included contribution from over twenty (20) federal departments/agencies. SSJV 262
2009 - NRC - Alternative Service Delivery collaborator for Information Delivery RFP The National Research Council – Canada Institute for Scientific and Technical Information (NRC-CISTI) was selected in May of 2009 through the Government of Canada wide Strategic Review process for transformation. It was decided that NRC would seek to collaborate on the delivery of Information Delivery services from its National Collection. In the Strategic Review announcement in February 2009, it was noted that the Government is looking at reducing or transferring activities that can be carried out by or with the private sector. NRC-CISTI was therefore seeking to be transformed and is looking at potential alternative service delivery arrangements between NRC-CISTI and other organizations, for the delivery of NRC-CISTI Information Delivery services. This initiative was undertaken as an initiative in the spirit of a mutually beneficial relationship between the Canadian Federal Government and the private sector. RFPS 525
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